
Does sustainable living and energy efficiency pique your interest? Would you be willing to help people make informed decisions to improve their homes, save money on their utility bills and reduce environmental impact? In 2025, econext partnered with the City of St. John’s to launch an exciting new residential energy efficiency advisory program, supporting homeowners navigate energy efficient projects for their homes, and the Home Energy Navigator will play a crucial role in this mission.
Location: St. John’s, Newfoundland and Labrador
Type: part-time, 2-year contract starting August 2025 [possibility of increased hours & contract extension based on Shift program needs]
Part-time: 20-25 hrs/week, hybrid // $25/hr
Availability: combination of daytime, evenings & Saturdays – hours may vary
Start Date: August 4, 2025
Why Join econext?
- Be part of a forward-thinking organization committed to driving positive change in residential energy use.
- Work in a dynamic and collaborative environment where your input matters.
- 4% vacation pay.
- Competitive benefits.
- Hybrid work environment – work from a brand new modern co-working space in Downtown St. John’s.
What You Will Be Doing
The Home Energy Navigator will have the following responsibilities:
– Providing customer service by managing phone calls, responding to emails, handling inquiries and generally supporting homeowners through an energy efficiency renovation process.
– Reporting to the Manager of Home Energy Navigators — discuss and refine the homeowner contact process to continuously find the best approach to each case.
– Be able to work as a team in achieving specified program outcomes – ensure homeowners are moving along a designated workflow.
Background
econext is a not-for-profit association with a mission to accelerate clean growth in Newfoundland and Labrador by: (1) stimulating research, development, and innovation; (2) preparing its workforce for a greening economy; and (3) acting as a catalyst for climate change action within its industries, businesses, and communities. econext has been working for over 30 years on behalf of its members across many sectors to support environmentally sustainable economic development.
In 2025, econext partnered with the City of St. John’s to establish a residential energy efficiency advisory/resource program with the following objectives:
- Support homeowners in navigating the complexities of undertaking energy efficiency projects for their homes, including:
- Supporting homeowners in obtaining a home energy audit by an NRCan registered service organization.
- Supporting homeowners in identifying and understanding potential upgrades to address the energy efficiency items identified within the energy audit.
- Supporting homeowners in identifying financial options for implementing home upgrades (i.e., grant funding, loans and other financing mechanisms, independent financial advisor, etc.)
- Staying in contact with homeowners throughout the renovations/project implementation and ensuring a post-project home energy audit is provided.
- Support capacity development in the construction sector around net zero construction details and energy efficiency retrofits.
Key Responsibilities
- Supporting homeowners to engage with an Energy Auditor who will provide personalized recommendations for energy-saving upgrades, such as insulation, appliances, and renewable energy solutions.
- Educate homeowners on available grants, incentives, and financing options for energy-efficient projects.
- Serve as a liaison between homeowners and project partners, helping to ensure a smooth project execution.
- Track and report homeowners’ movement through program and project outcomes to the Manager of Home Energy Navigators for continuous program improvement.
Qualifications
- Be able to lead through a lens of empathy, kindness and compassion to guide homeowners through their understanding of the project and assist them with their concerns and needs.
- Demonstrated excellent customer service skills including patience, active listening and a genuine desire to help others achieve their goals;
- You excel at developing strong and trusting interpersonal skills.
- An interest in environmental sustainability and energy-efficient technologies is an asset.
- Strong organizational skills to collect data from each homeowner and create & maintain documentation of your work processes – with a goal of streamlining the workflow as much as possible.
- Maintain a positive attitude and adaptability amidst an ever-changing environment.
- Excellent communication and interpersonal skills to engage with diverse clients.
- Experience in home energy efficiency, construction, or relevant fields is a plus but not required, training will be provided.
econext is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals, and in which personnel processes are merit-based and applied without discrimination on the basis of race, color, religion, sex, age, gender identity, marital status, disability, national or ethnic origin, military service status, citizenship, or other protected characteristics.
Contact
To apply or to contact for questions, please email Katie Fraser, Manager of Home Energy Navigators, at katie@econext.ca, with the subject line “Application – Home Energy Navigator.”
For more information about econext, visit https://econext.ca/.